CANCELLATION & RETURN POLICY

 Before you return a Muslin Trail product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. 

 Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.

In spite of these variables, at Muslin Trail we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.  If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. 

For outright cancellations by you:

-     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

-    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

 Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. 

Please call us at 9611297733 or email us at muslintrail@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back within 3 days of receiving the product.

We request you to note:

• If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that we shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails.
• The products returned should be in original condition,unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered. The product shall be considered for exchange/ refund only if the customer meets all the above mentioned criteria.
• Damaged/ defective items must be returned in the original condition(as you received it), along with the box in which the item was delivered.
• In case the product tag is removed/ damaged, return policy will not be applicable for the same.
• We request you not to send back an item without consulting with us.